Terms & Conditions

By completing a reservation through this website, the guest confirms that they have read, understood, and accepted these Terms & Conditions and the linked Privacy Policy. Acceptance is recorded against the booking at the moment of checkout.

These terms form the agreement between the guest making the reservation (“the Guest”) and the operator of Casa Maria Goretti (“the Host”).

A reservation is provisional from the moment the dates are selected and becomes confirmed only once full payment has been received and the Stripe payment intent has succeeded. While a checkout is in progress the selected dates are held for the Guest for a short window; if payment is not completed in that window the dates are released automatically and another guest may book them.

Payment is processed by Stripe. The website never sees or stores raw card details. A successful payment generates an automatic email confirmation containing the booking reference. Where the booking is made through a third-party platform (such as Airbnb or Booking.com) that platform’s payment and confirmation rules apply instead of these terms in respect of payment.

All guests aged 16 and over must present valid government-issued photographic identification (passport, EU/EEA identity card, or driving licence) at check-in. The Host may record the details required by Maltese law for guest registration.

The Host reserves the right to refuse check-in where identification cannot be presented, where the details provided do not match the booking, or where local registration obligations cannot be met.

Cancellations requested more than 30 days before the scheduled check-in date are refunded in full, less any non-refundable processing fees retained by Stripe.

Cancellations requested within 30 days of the scheduled check-in date are non-refundable unless the Host agrees otherwise in writing. Where a cancellation is necessary due to circumstances covered by Section 14 (force majeure), the Host will consider a credit towards a future stay in good faith.

Self-service cancellation is not available online. To request a cancellation, please email info@casamariagoretti.com quoting your booking reference. The Host will confirm the cancellation and any applicable refund by reply.

Check-in is from 15:00 (3:00 PM) on the day of arrival. Check-out is by 11:00 (11:00 AM) on the day of departure.

Early check-in or late check-out can sometimes be accommodated by prior arrangement but is never guaranteed. The Akubela smart lock access code provided to the Guest is active only during the agreed stay window; entry before or after that window is not possible.

The property is intended for the exclusive use of the Guests named on the confirmed booking, up to the maximum occupancy stated in the property listing. The maximum occupancy is set for safety, comfort, and insurance reasons and must not be exceeded.

Cots or rollaway beds may be provided where the listing allows and only by prior arrangement.

Overnight guests not declared on the booking are not permitted. Day-time visitors are permitted only if respectful of neighbours and the residential character of the area; they may not stay overnight.

Where the Host discovers undeclared overnight guests, an additional charge of €100 per undeclared guest per night may be applied to the booking, and the Host reserves the right to terminate the stay immediately without refund.

The property is rented for residential short-stay holiday use only. Parties, events, photo or film shoots, and any commercial use are not permitted unless agreed in writing in advance.

The Guest will not cause or permit any nuisance, illegal activity, or behaviour that would breach the rules of the building, the local community, or Maltese law.

For larger groups, longer stays, or bookings the Host considers higher risk, the Host may request a refundable security deposit either before arrival or at check-in. Where required, the amount will be communicated to the Guest in advance.

The Host may apply the deposit, or seek further payment from the Guest, in respect of: damage beyond normal wear and tear; excessive cleaning; missing items; unpaid additional charges; or fines or penalties incurred as a result of the Guest’s conduct. Any unused balance will be refunded within 14 days of check-out.

The Guest is responsible for the property during the stay and will be charged for the reasonable cost of repair or replacement of any damage caused by the Guest, the Guest’s party, or any visitor invited by the Guest, excluding normal wear and tear.

Casa Maria Goretti is restored with care and the Host trusts Guests to treat the home, its furniture, finishes, and amenities with corresponding respect.

Save in respect of death or personal injury caused by the Host’s proven negligence, and to the maximum extent permitted by Maltese law, the Host’s liability for any loss or damage suffered by the Guest is limited to the amount paid for the stay. The Host is not liable for loss of personal belongings, theft, or any consequential or indirect loss.

Smoking, vaping, and the use of e-cigarettes are strictly prohibited anywhere inside the property. Where there is evidence of smoking indoors, a cleaning and restoration charge of up to €250 may be applied at the Host’s discretion.

Pets are not permitted unless expressly agreed in writing before booking. Where a pet is agreed, the Guest is responsible for any damage or excess cleaning caused, and undertakes to keep the pet under control and respectful of neighbouring properties.

Casa Maria Goretti sits within a quiet residential street. Guests are asked to keep noise at a considerate level at all times, and particularly between 22:00 and 08:00, including conversation on balconies, music, and televisions.

Persistent complaints from neighbours may, at the Host’s discretion, result in early termination of the stay without refund.

In accordance with Maltese law, an environmental contribution applies to overnight stays in licensed accommodation. The contribution is collected from guests aged 18 and over only; minors are exempt.

The rates are:

• Until 30 June 2026: €0.50 per person per night, capped at €5.00 per continuous stay per person.
• From 1 July 2026 onwards: €1.50 per person per night, capped at €15.00 per continuous stay per person.

Where required, the eco contribution may be collected separately at or before check-in, or included as a line item on the booking, depending on the booking channel and the rules in force at the time of the stay. Guests will be informed of the applicable amount in advance.

Access to the property is by a one-time Akubela smart-lock code issued to the Guest before arrival. The code is personal to the booking and must not be shared with anyone outside the confirmed guest list.

Where a physical key is also issued, the Guest is responsible for its return at check-out. Lost keys may be charged at cost.

Neither party is liable for failure to perform any obligation under these terms caused by circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, fire, flood, severe weather, war, civil unrest, government action, public-health emergencies, transport disruptions, or utility failures.

In such circumstances, the Host will work in good faith with the Guest to reschedule the stay or, where rescheduling is not feasible, to issue a credit or partial refund proportionate to the affected period.

These terms are governed by, and shall be construed in accordance with, the laws of Malta. The Maltese courts shall have exclusive jurisdiction to settle any dispute arising under or in connection with these terms, save where mandatory consumer-protection law confers jurisdiction on the courts of the Guest’s habitual residence.

The Host may update these terms from time to time to reflect changes in law, business practice, or the experience offered. The version in force is the one published on this website on the date the booking is made; subsequent updates do not apply retrospectively to existing bookings.